WeWork
![](https://freight.cargo.site/t/original/i/15ceab435aa0d804274e200f2cb4d5120c327cd338270932ba99e7f0a0a19178/space-1-2.png)
JULY 2017 - DEC 2019
Product Designer
One of three designers supporting 16-25 engineers across two squads.
The WeWork App
When I started the design team was roughly 15 people. In my first 20 months with the company I helped design the most used features on our member facing technology platform: Rooms, Guests, and Desks. While the product, engineering and design teams expanded during hypergrowth, I was the primary source of design knowledge on our squad.
My most meaningful contribution to users came from the redesign of the iOS app where I was responsible for designing Space, Rooms, Desks, Guests, and Building Guide. In my time at WeWork I grew tremendously as a designer and learned the importance of being a good team member.
GOALS
DATA
PROBLEMS
RESULTS
-
Seamlessly enable users to find space to collaborate in their building, neighborhood, or city.
- Update the IA to reflect most common user behaviors.
- Redesign and refresh the WeWork app with new brand guidelines.
DATA
- 68% of room bookings happen within 1 hour of start time
- ~170 seconds to book a room (repeat task)
- Most users have booked less than 3 different rooms
PROBLEMS
- Common/repeat tasks take substantial time mental effort
- Rooms are sorted alphabetically with no filtering options
- Only display rooms in a single building
RESULTS
- New feature: Open Rooms – rooms open now, sorted by previously booked.
- Reduced time to book to 14 seconds from app open
![](https://freight.cargo.site/t/original/i/1915c21d4402ce8f321ff4545d079fa2833fc27d8c1bce31ea700cbc588ed888/phone.png)
![](https://freight.cargo.site/t/original/i/1b00d9f069d889486301ebc30614b3195bb3c07cc3cd4b2f33e0b2c6d039e122/confirm.png)
![](https://freight.cargo.site/t/original/i/31ed709af0d7ad826c19bd0389385b1f4dd8ac5737e18139690590287452c0e7/Filters---Today--Anytime.png)
![](https://freight.cargo.site/t/original/i/3b759cf6b1fb7c1f99f052334e3eb6dfce45d8bc31afb09313b6b7741f674525/room.png)
![](https://freight.cargo.site/t/original/i/7a1377e2703ec5dd2ebe6be52bc1c960ce03515abae7872cd1747ffa85e1e984/space.png)
WeWork
On Demand
As one of three designers on the emerging products squad, we completely reimagined the way people used WeWork. As a cross-functional team, we began to test out new product ideas.
Rather than a membership tied to a single location, people could enter any WeWork in the world and seamlessly get to work.
![](https://freight.cargo.site/t/original/i/71f4db27573c28b3bcea99d7bc7e8deeca80e70acaf087d6277e496c9f1c9011/ipad-wework.gif)
![](https://freight.cargo.site/t/original/i/b1ad79c5e19cec7a5315d51bc5b1bf6faafb0d81da41b4f1ac61093d9d43e8af/ipad-holder.png)
![](https://freight.cargo.site/t/original/i/ea910df768b0ad43fd2d07c3d7a6b87493136b9e40afad0ba64d00d885bd7d0d/room-render.png)
![](https://freight.cargo.site/t/original/i/da11196bb4e5747eb16ae65f0525b34b449988e88135637277bd1c1b4335448b/phone-wework.gif)
![](https://freight.cargo.site/t/original/i/1915c21d4402ce8f321ff4545d079fa2833fc27d8c1bce31ea700cbc588ed888/phone.png)
![](https://freight.cargo.site/t/original/i/eeee674ccc6a71e42865da68b50f792cd0c1b4dc2e5b86b08d8c038b29ef3193/Pre-book-workflow-Copy-13.png)
![](https://freight.cargo.site/t/original/i/3ce0c30b7cc7e0f2a8b25a79526c91b10217a4adac9d4de407d9bd78129a666d/home-2.png)
![](https://freight.cargo.site/t/original/i/a8f298fed357746c79e0c176ddea836d5b0458e7828d198f0b5897c7c46cc7f6/filters.png)
![](https://freight.cargo.site/t/original/i/8048e4f5197c2fafa6cfe7fb94c12aa27dfa783fbc50d83d7f2f379e7021b33c/location.png)
![](https://freight.cargo.site/t/original/i/14e5075dce93b915f631367eca2495a63ffde0452da33af0ceb4ed16387aad33/search.png)
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![](https://freight.cargo.site/t/original/i/053ecfe7a27fd7431b5269857424dc02a14149d98f03050d45618aa69d4328c4/qr-code.gif)
![](https://freight.cargo.site/t/original/i/1915c21d4402ce8f321ff4545d079fa2833fc27d8c1bce31ea700cbc588ed888/phone.png)
![](https://freight.cargo.site/t/original/i/b1ad79c5e19cec7a5315d51bc5b1bf6faafb0d81da41b4f1ac61093d9d43e8af/ipad-holder.png)
Case Studies
︎ Coinbase
In Progress
2021-2022